Distinct Media

  This Customer Service Week, the extra mile starts with something simpler: making sure that when a customer, caller, or visitor needs a human being, one is there.By Olufunmilola ‘Funmie’ Aluko | Customer Experience Leader | Chief Brand and Marketing Officer/ Head, Customer Experience, Union Bank of NigeriaOn any ordinary day, in any large city, the same moment plays out thousands of times. A woman calls her mobile network because her line has been barred and she cannot reach her children's school. A man rings a hospital switchboard, trying to find out which ward his father has been taken to. A small business owner stands at the reception desk of a large company, holding an invoice that has been unpaid for four months. A traveller dials an airline hotline at two in the morning from an airport she does not know.None of them is calm, and none of them has reason to be. What happens next depends almost entirely on one person: the agent, operator, or receptionist who answers. If that pe...

    This Customer Service Week, the extra mile starts with something simpler: making sure that when a customer, caller, or visitor needs a human being, one is there.By Olufunmilola ‘Funmie’ Aluko | Customer Experience Leader | Chief Brand and Marketing Officer/ Head, Customer Experience, Union Bank of NigeriaOn any ordinary day, in any large city, the same moment plays out thousands of times. A woman calls her mobile network because her line has been barred and she cannot reach her children's school. A man rings a hospital switchboard, trying to find out which ward his father has been taken to. A small business owner stands at the reception desk of a large company, holding an invoice that has been unpaid for four months. A traveller dials an airline hotline at two in the morning from an airport she does not know.None of them is calm, and none of them has reason to be. What happens next depends almost entirely on one person: the agent, operator, or receptionist who answers. If ...

 * The Oyo State College of Health Science and Technology (OYSCOHEST), Eleyele, Ibadan, has hosted the accreditation team of the Radiographers Registration Board of Nigeria (RRBN) for the reaccreditation of its Medical X-Ray Technicians programme. The reaccreditation exercise, held on Tuesday, 29 September 2026, provided the regulatory team with an opportunity to assess the academic, professional and infrastructural resources available for the training of Medical X-Ray Technicians in the College. During the visit, the RRBN team interacted with relevant members of the College community and examined academic and administrative records, teaching and learning facilities, staffing, practical training resources and other facilities supporting the programme. Particular attention was paid to the programme's compliance with established professional and regulatory standards, as well as the adequacy of the learning environment for producing competent health professionals. Speaking on the exer...

  The Committee on Electoral Matters has urged the Independent National Electoral Commission (INEC) to audit the candidates submitted by political parties for the 2027 general elections and disqualify those whose names are not contained in the parties’ membership registers, in line with the Supreme Court’s judgment on Section 77 of the Electoral Act, 2026. The committee made the demand in a letter dated September 30, 2026, signed by its Chairman, Hon. Prince Bayo Balogun, and addressed to the electoral commission. Balogun drew INEC’s attention to the provisions of Section 77 of the Electoral Act, 2026, particularly subsections 4 to 6, and called on the commission to take appropriate steps to ensure compliance by all registered political parties. The committee also referred to INEC’s earlier response dated July 26, 2026, signed by the Secretary to the Commission, in which the commission had expressed concerns over judicial pronouncements and pending court proceedings relating to the...

By Aderonke Oluwadare Nigeria’s micro, small and medium sized enterprises remain central to the country’s economic growth, employment and household incomes. According to the NBS and SMEDAN MSME 2021 survey, as cited in PwC Nigeria’s MSME Survey 2024, MSMEs account for 96.9 per cent of businesses, 87.9 per cent of employment, 46.32 per cent of gross domestic product and 6.21 per cent of exports. These figures underline the importance of Nigerian SMEs to job creation, innovation and inclusive economic development. They also explain why the health of the sector should command the attention of policymakers, financial institutions and investors. PwC’s report confirms the figures and identifies MSMEs as an important part of Nigeria’s economic fortunes. The operating environment nevertheless remains difficult. Entrepreneurs continue to contend with elevated input costs, exchange rate volatility, infrastructure constraints and pressure on consumer purchasing power. PwC’s MSME Survey 2024, whic...

  MOMENTOUS MAGAZINE The countdown is officially on as the highly anticipated 2026 Momentous Outstanding Personalities Awards (MOPA), organised by Momentous Magazine, draws closer. The prestigious event is scheduled to take place on Saturday, October 17, 2026, at the Lagos Chamber of Commerce and Industry Conference Centre, 10 Dr. Nurudeen Olalowo Street, Alausa, Ikeja, Lagos. With preparations reaching an advanced stage, Momentous Magazine is set to welcome distinguished personalities, public officials, business leaders, professionals, community leaders and other notable guests for an evening dedicated to celebrating excellence, leadership, service, innovation and meaningful contributions to society. The 2026 MOPA Awards will recognise outstanding individuals and institutions whose achievements and contributions have created significant impact in their respective fields. The prestigious platform continues to celebrate individuals who have distinguished themselves through exception...