NCC's Goal to Foster a Consumer-Centric Telecommunications Industry - Media

 


The Nigerian Communications Commission (NCC), under the leadership of its Executive Vice Chairman, Dr. Aminu Maida, has reiterated its resolute dedication to the establishment of a truly consumer-centric telecommunications sector.


Speaking at the 93rd Telecom Consumer Parliament (TCP), convened at the Communications and Digital Economy Complex auditorium in Abuja, Dr. Maida underscored the Commission's unwavering commitment to ensuring that consumers feel valued, informed, empowered, and entirely satisfied with the quality of services provided.


"Our vision is to cultivate a telecommunications industry that places the consumer at its core—an industry where consumers are not merely participants but feel genuinely appreciated and supported," stated Dr. Maida.


He reflected upon the transformative journey of Nigeria's telecommunications landscape, which has evolved significantly over the past two decades. From rudimentary voice services to the cutting-edge connectivity provided by high-speed data networks, the industry has made remarkable strides. Dr. Maida remarked, "The introduction of 3G technology in the mid-2000s heralded the dawn of basic browsing and email communication. The subsequent transition to 4G LTE enabled faster speeds, unlocking possibilities such as video streaming, online gaming, and diverse digital activities. Now, the advent of 5G technology brings with it unprecedented speeds and lower latency, paving the way for innovations such as smart cities, autonomous vehicles, and the Internet of Things (IoT)."


As data usage continues to soar, Dr. Maida acknowledged the growing concerns of consumers regarding data depletion and billing transparency. He cited global insights from DataReportal, highlighting that over five billion people worldwide are now internet users, with Nigeria alone contributing a substantial 132 million connections. "Nigerians, on average, spend four hours and twenty minutes daily on social media, significantly exceeding the global average. In 2024, the nation’s daily data usage reached 336 gigabytes per second—a 39% increase from the preceding year—underscoring the data-driven lifestyles embraced by many," he observed.


Despite these advancements, concerns regarding the perceived rapid depletion of data remain prevalent among consumers. "This sentiment is one I encounter frequently. Nigeria, however, is not alone in this challenge; other nations, including Eswatini, are similarly striving to address issues related to data usage and transparency," Dr. Maida noted.


The NCC remains steadfast in its commitment to addressing these concerns through innovative policies, consumer engagement, and an unwavering dedication to creating an inclusive and consumer-centric telecommunications industry.


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